Frequently Asked Questions
Is your service right for my event?
Absolutely! We cater to any type of event or celebration you can dream of...from small intimate gatherings to large celebrations and from private parties to corporate functions, we would love to be a part of your occasion.
However, please make sure our carts will fit in the space (minimum 10x10) and access to a minimum of a 20 amp outlet is accessible within 25 feet of the proposed set up space. If you are unsure, we will meet and discuss placement prior to paying your retainer.
What is your cancellation or rain date policy?
While retainers to hold your date are non-refundable, we understand that unexpected circumstances happen that might cause you to cancel or reschedule your event, but please keep in mind that once you book your date, we hold that date specifically for you and do not book any other events. Should you need to cancel or reschedule for any reason more than 60 days from your event, while no refunds are issued, we will work with you to reschedule a date within 3 months of the original event date based on our availability with 72 hours written notice. Cancellations with fewer than 60 days notice will result in forfeiting the entire balance.
We highly suggest you acquire event insurance to protect your investment in your celebration.
Inclement Weather and other force majeure. Foul, bad, or extreme weather can potentially cause extensive damage to our equipment (trailer, tap truck, or cart) on site as well as to items we are serving. In order to preserve the equipment, should foul, bad or extreme weather occur during the Event, it is at Tin Can Confections + Cocktails’ discretion to remove the equipment and terminate the rental. If foul, bad, or extreme weather is predicted and no indoor location is available as an alternate, it is at Tin Can Confections + Cocktails’ discretion to cancel and reschedule. While no refunds are issued, we will work with you to reschedule a date within 3 months of the original event date based on our availability Tin Can Confections + Cocktails will not be responsible for any change in weather, any physical disability, interruption of transportation, or any other proven causes beyond their control. Therefore, there will be no refunds of fees associated with any act of God; natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, snow/ice, explosions, infestations); strikes; epidemic, or pandemic; or by orders of any governmental authority. If the date must be canceled as a result of weather, while no refunds are issued, we will work with you to reschedule a date within 3 months of the original event date based on our availability with 48 hours written cancellation notice. Unless you have pre-arranged a "rain/alternate date" with us, this date is based on our availability. Rain date may not be a consecutive weekend date and 48 hours' notice must be given to utilize the pre-arranged rain date.
If the event must be canceled for the health and safety of all parties involved, including as a result of any COVID19 restrictions, while no refunds are issued, we will work with you to reschedule your date within 1 (one) year of the original event date based on our availability with a 30 day written cancellation notice.
How far will you travel?
Our services include travel up to 20 miles from 07446. We are happy to travel farther for an additional, nominal fee.
Do you supply the alcohol?
No, New Jersey law prohibits us from purchasing or selling alcohol, so you must provide us with the alcohol. We are able to able to pour, mix, and provide full-service bartending. We will also help you create a signature cocktail or two for your event that reflects your style and personality, and will also work with you and/or your caterer to determine how much alcohol you will need for your event based on the beverages you'll be serving.
How do I book a date, and when should I book?
Visit our Contact Us page and send us a message or give us a call. It’s as easy as that. We'd be happy to set up a consultation to help you plan how our services will fit in to your overall plan for your celebration.
The sooner you book, the more likely you are to secure your date of choice. We do not hold dates without a 50% non-refundable retainer, due within 48 hours of your quote/invoice with the balance due no later than 14 days prior to your event date to avoid late fees or cancellation and retainer forfeiture.
For events booked 14 days or less prior to event date, payment is due in full in order to hold your date.
